Refund policy

At our store, every product is made with care and goes through quality checks before shipping. Since many of our products are made-to-order, please read our return and refund policy carefully.

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or has a printing error, you may request a replacement or refund.

To be eligible:

  • Contact us within 7 days of receiving your order.

  • Provide:

    • An unboxing video.

    • Clear photos showing the issue.

    • Photos of the original packaging.

Once your claim is verified:

  • Approved refunds will be processed to your original payment method within 5–7 business days.

  • Replacement orders will be produced and shipped within 2–3 business days. Delivery time depends on your location and courier service availability.

Claims submitted after 7 days may not qualify for a free replacement and may incur reprinting charges.

Proof of Damage

An unboxing video is required for damaged or defective product claims. If sufficient evidence is unavailable and we cannot verify the issue, we reserve the right to reject the replacement or refund request.

Returns for Wrong Size or Change of Mind

We do not accept returns or exchanges for:

  • Incorrect size selected by the customer.

  • Change of mind.

  • Personal preference.

Please review the size chart carefully before placing your order.

If you require another size, a new order must be placed at your own expense.

Size Tolerance

Garments are manufactured with a standard measurement tolerance of ±0.5 inches. This is considered acceptable and is not treated as a manufacturing defect.

Lost Shipments

If a shipment is officially confirmed as lost by the courier, we will either:

  • Send a replacement at no additional cost, or

  • Issue a full refund.

Delayed Deliveries

If a courier does not attempt delivery within:

  • 15 days (Air Shipping), or

  • 20 days (Surface Shipping),

you may choose either:

  • A replacement shipment, or

  • A full refund.

Color Variation

Due to digital garment printing and monitor/display differences, actual product colors may vary slightly from the artwork or on-screen images. Minor color differences are normal and are not considered defects.

Care During Unboxing

Please open your package carefully.

Damage caused by scissors, knives, or other sharp objects while opening the package is not covered unless:

  • An unboxing video is provided, and

  • Images of the courier packaging are submitted.

Damaged Packaging

If your package appears damaged at the time of delivery, please mention the damage in the courier's delivery remarks before accepting the parcel. This helps us process courier claims more efficiently.

Service Availability

Delivery depends on courier service availability in your area.

If your delivery PIN code becomes unserviceable after your order has been placed, we are not responsible for Return-to-Origin (RTO) shipments, and refunds will not be issued in such cases.

If you have any questions regarding returns or refunds, please contact our customer support team before placing your order.

 

Cancellation Policy

We understand that plans can change. You may cancel your order before it has been shipped.

Orders can be cancelled before they are processed and shipped.
Once an order has been shipped, it cannot be cancelled.

If your order is cancelled before shipping, a full refund will be processed to your original payment method within 5–7 business days.

To request a cancellation, please contact us as soon as possible with your Order ID via our email or phone.

We reserve the right to decline cancellation requests for orders that have already been processed or shipped.